Terms of Service

1. About Silo DSP

Silo DSP ("we", "us", "our") is an audio software business operating in Sydney, New South Wales, Australia. By accessing silodsp.com or purchasing our products, you agree to these Terms of Service.

2. Products and Licences

We offer two purchase models:

One-Time Purchase. You receive a perpetual, non-transferable licence to use the plugin on up to two (2) computers that you own or control. One-time purchases include free updates for the life of the product. You are not purchasing ownership of the software — intellectual property remains with Silo DSP.

All Access Subscription. A recurring subscription that grants access to every Silo DSP plugin (including future releases) for the duration of your active subscription. Access ceases when the subscription lapses. Subscriptions are non-transferable.

3. Licence Restrictions

You may not: reverse engineer, decompile, or disassemble our software; redistribute, resell, or sublicence our plugins; share licence files or activation credentials with others; or use our software in any way that violates applicable law.

4. Accounts and Activation

A Silo DSP account is required to activate purchased plugins. You are responsible for keeping your account credentials secure. You may activate a licence on up to two (2) computers. You can deactivate a machine from your account dashboard to free an activation slot.

5. Subscriptions and Billing

Subscriptions are billed in advance on a monthly or annual cycle via Paddle (our payment processor). If a payment fails, your subscription enters a 7-day grace period during which plugins continue to function. After the grace period, access is suspended until payment is resolved. You may cancel at any time; access continues until the end of the current billing period. We do not offer partial-period refunds for subscriptions.

6. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms limits your rights under the Australian Consumer Law.

7. Limitation of Liability

To the extent permitted by law, our liability for any claim arising out of or in connection with these Terms is limited to the amount you paid for the product giving rise to the claim in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential loss.

8. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email. Continued use of our products after changes take effect constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact

For any questions regarding these Terms, please contact us at our contact page.